Priority set for Auto Generated incidents.

#1

Hello,
I have integrated Stackdriver with PagerDuty to monitor GCP resources like GKE and Cloud SQL instances . The incidents do get triggered and we do receive the mail notification from PagerDuty.

Problem Statement :
I want to prioritise these auto generated incidents in High and Low priority category . How can we do that ?

#2

Hi! You can create two services, one for high priority and one for low priority. You’d set the high priority incidents to have high urgency notification rules and the low priority incidents to have low urgency notification rules. Check out our knowledge base article on creating critical and non-critical incidents here: https://support.pagerduty.com/docs/service-settings#section-use-case-1-critical-and-non-critical-incidents